Your flaky freelance designer has abruptly closed up shop to go backpacking across Europe, leaving you without any assets or files from your business collateral or website.

After partnering with a new, reliable agency, you need to track down your favorite stock photos used in all of your business collateral–but how?

Instead of wasting hours doing aimless searches for your favorite image among dozens of stock photo websites, you can find what you’re looking for in seconds by using a handy little site called TinEye.

TinEye is a robust reverse-image search engine that will locate your long-lost image and point you to the stock photo website from which it was purchased.

While TinEye can locate almost any image you upload or provide a URL for, there are some instances when even the most clever search engine fails.

When it works:

When it doesn’t work:

TinEye is a handy tool that anyone can use. It saves everyone time and money. Be sure to bookmark this post or you’ll be kicking yourself the next time you need to find the original source for a stock photo.

A social media strategy is almost a requirement at this point for any commercial brand. For most, the common combination of a Twitter and Facebook account fed with frequent posts is usually enough. With every tweet your followers are reminded of your existence, and if you are lucky enough, they may even click through to any links you provide. But harnessing the power of social media in a carefully orchestrated campaign utilizing all the major platforms? That’s an entirely different proposition – and quite a feat if it can be pulled off. Despite the challenge, that’s exactly what the creative team behind Old Spice did.

During the week of July 12th, the incredible creatives at Wieden+Kennedy managed to harness the freakishly strong power of social media to create one of the most memorable ad campaigns the Internet has seen yet. Over the course of two days, the team fielded questions from all over the Internet, and responded by writing and filming 87 short YouTube videos.

The right material for the job

If your target market intersects with the user base of your choice of social media platforms, there’s a direct connection to the walls and feeds of millions of potential customers that is just waiting to be made.

In case you are not already familiar with the Old Spice ads staring Isaiah Mustafa, they originally aired during the 2010 Super Bowl and later during the Winter Olympics. The first commercial shot with its mix of quick shots, random imagery and deadpan delivery proved to have the right recipe for viral Internet success resulting in over 16 million views on YouTube. By mid-July the “Old Spice guy” was already something of a household name in the dysfunctional households of various Internet communities. As a result,  when a call was put out on Old Spice’s Twitter and Facebook pages for people to ask the Old Spice guy questions (you could basically ask him anything) word spread pretty fast, resulting in lots of submissions, giving the writers plenty of source material to riff on. Once received, the questions were sorted through and ranked for effectiveness, and a script was quickly written and filmed, resulting in a short and usually very funny YouTube clip.

The plan comes together

People soon realized what was going on – that there was a direct line to the Old Spice guy and that he might say your name and do something really weird in a widely viewed, personalized video. From there things really got rolling. Soon, such celebrities as Alyssa Milano, Rose McGowan and George Stephanopoulos, bloggers, and other specialty websites (with decent-sized communities, of course, to keep the buzz going) like Perez Hilton, G4TV’s Kevin Pereira (embedded below), gadget blog Gizmodo and the Huffington Post started asking questions. The resulting video responses were linked on traffic driving sites such as Digg and Reddit. And having the Old Spice guy respond directly to a Reddit user and to Digg founder Kevin Rose didn’t hurt either in getting that to happen.

But the great thing was that the videos didn’t have to feature a celebrity to be funny. Seemingly random users provided material that was just as good. And, like anybody who takes a photo with a celebrity or gets an autograph, they want to share it with everybody. Famous or not, when people received personalized videos, they ran back to their community of choice and posted them, further spreading the word.

The payoff

So by targeting high profile Internet figures, individual websites and users known only deep within their respective communities, the Old Spice guy responded to the entire internet. And apparently the whole stunt has paid off. As noted in Adweek “According to Nielsen data provided by Old Spice, overall sales for Old Spice body-wash products are up 11 percent in the last 12 months; up 27 percent in the last six months; up 55 percent in the last three months; and in the last month, with two new TV spots and the online response videos, up a whopping 107 percent.”

Google CFO Patrick Pichette even weighed in on the campaign noting that “It just gives you a glimpse of where the world is going”. Well the world may be going in that direction but how long will it take until people learn to tune it out as they have banner ads and television commercials? Will people allow the occasional weaving of marketing with their entertainment, or will they smell a sales pitch a mile away? Too bad the Old Spice guy isn’t taking any more questions….

Having a blog has become as essential as having a website. Everyone from the housewife down the block to the Fortune 500 company on Fifth Avenue has a blog. According to BlogPulse.com, there were 126 million (and counting…) blogs in 2009. This sudden burst of blogs has been made possible with applications such as Wordpress, Blogger, and Tumblr—which allow novices to whip up their own blogs in minutes.

However, not all blogs are created equal. If you don’t keep up with blogging trends, and think in a smart way about your blog, you may be lumped into the 126 million (and counting…) blogs and go totally unnoticed—and that would be a bummer!

Here are some tips to make your blog more intelligent:

1. Exchange Content for Emails

If your blog is already attracting an audience, why not offer exclusive content to your users in exchange for their email addresses? Sending an email newsletter with content not seen on your public blog, or offering an exclusive download, such as an eBook, will ensure that you give users a reason to hand over their addresses. By building an email list, you can keep track of how often your visitors frequent your site.

Example: I Heart Luxe’s weekly newsletters offers members exclusive content not found on its site.

Example: Travel blog Everything Everywhere gives subscribers a free eBook of blogger/professional travel enthusiast Gary Arnd’s 25 favorite travel photos (in high resolution) when they sign up for email updates.

2. Show Off Your Numbers
Displaying the number of Tweets, Diggs, or Shares your site or post has received will not only show that you have actual readers (hooray!), it will also encourage those readers to share your content and join those numbers.

Example: Smashing magazine displays the current tally of the hundreds of thousands of readers and Twitter followers it has accumulated.

Example: Mashable displays the number of Retweets, Shares, and Diggs for each post. 1,492 Retweets—now that’s just outright bragging!

3. Ask Your Readers for Content
Encourage users to engage in your blog by inviting them to send photos, tips, or thoughts on a particular subject. Most likely your readers are visiting your blog for a reason—and they may know just as much as you (or perhaps even more than you) about the subject of your blog. Inviting readers to submit content creates a sense of community and engages your audience.

Example: Gawker.com makes it inviting and simple to send a tip to its site.

Example: Consumer Reports wanted to predict what its members might want to know about the new iPad before it was reviewed. Readers were asked to post their questions in the comments section of any blog posting.

4. Make It Mobile Friendly
Since blogs have often become a source for instant updates and alerts, it’s important to make your blog mobile friendly. Mobify is a free service that translates your Wordpress blog into a mobile-friendly site supported on up to 500 mobile devices. Another alternative is Google Reader, which generates a mobile view of your RSS feed.

Example: Engadget offers iPhone and other mobile apps for its readers to download.

5. Integrate Facebook
Readers logged into their Facebook accounts will be able to see their friends’ activity on your blog. If there isn’t enough activity, posts with the most recommendations among all of your readers will be displayed. This a great feature for integrating personalized content into your blog—and it’s all in the hands of Facebook. Just fill out a simple form and paste the code on your blog. Set up your site here.

Example: The NHL displays Facebook-recommended posts—you can see what posts your buddies are reading and sharing about your favorite hockey teams and players.

6. Create a Widget You Can Share with Other Blogs
You can share a feed of your blog’s content by creating a grabbable widget for readers to put on their own sites or blogs. You don’t have to be a developer to create a widget—Widgetbox makes one for you as long as you have an RSS feed, or a feed from YouTube, Twitter, Flickr, or one of several other media sites.

Example: Readers or bloggers can post a feed of the latest news from MTV on their own Facebook, Wordpress, Blogger, Typepad, or any of dozens of other personal sites.

7. Get Creative with Ad Space
In some cases advertising is an essential means of maintaining a blog. However, conscious consumers are becoming too savvy to click on an obvious ad, and bloggers are having to give up precious real estate for advertising instead of using it for content. There are more-innovative ways to make money with your blog while conserving space.

Example: Abduzeedo, a graphic design and photoshop tutorial blog, displays an ad wall in its footer—a series of 36 favicon-style GIFs that link to advertisers’ sites. This is a smart and space-saving method to display ads without cluttering your site. (It’s also quite lucrative!)

Example: Just Jared uses an ad network called Pixazza, which matches apparel seen in photos from online retailers such as Macy’s, BlueFly, and Shopbop. With just a click, readers can buy the very same outfit Gwen Stefani is wearing in a paparazzi photo. The ad network’s website doesn’t do a good job of explaining exactly how this works—so I’m just going to assume it’s magic!

8. Make It Fun to Share
Using the Meebo Bar, users can drag and drop stories into their favorite social media sites to share with friends. Instead of monotonously clicking one button, users feel that they are sharing and engaging by dragging and dropping posts.

Example: TMZ uses Meebo to share posts and can view statistics about shares all in one place.

I have always had the belief that design was a utopian endeavor to be undertaken by the smartest people in the world to solve problems. That designers were by nature helping the world evolve toward better, more beautiful, more sustainable, and more useful artifacts and services. I believe in my soul that this is true, but I also know it’s not enough.

What also needs to happen is this: business leaders need to see how designers can be innovators for them. Designers can make businesses more efficient, make products more usable, help speed communications, minimize damage to the environment, foresee the need for innovation, and be the catalyst for it.

When you think about companies such as Apple you can’t help but see the contribution that design has made to their market value. The problem is that many companies can’t see how design will affect them. I’m not sure if this is because they fear innovation or just misunderstand what design is.

Design is not:

1. Only a noun. It’s also a verb. It’s a process and a way of thinking. It’s the act of recognizing a problem, researching to find the causes, conceptualizing solutions, communicating to create awareness of these solutions, and directing their implementation.

2. Just pretty pictures or fancy words or shiny materials. In short, it’s not the end product, it is the means to get to the end. (Design can lead to end products as varied as the companies they are made for. They could be pretty pictures or shiny new materials but they could just as easily be a new business plan, a product launch strategy, a client communication tool, or an information display.)

3. Necessarily the answer to all your problems. Many companies hire designers to help innovate but then fall short on manufacturing, shipping, delivery, customer service, and a host of other requirements of a successful business. They look at design as a way to best the competition but then forget about the most important factors in the process: consumer desire, consumer need, and consumer satisfaction.

Design is:

1. A strategic imperative. As more and more businesses see the value of a design-centered approach to problem solving and innovation, they will realize they need to do the same to stay competitive. Design can’t be an afterthought; it needs to be an integral part of the company.

2. A way to create true innovation. The research and development inherent in the design process are really the only ways to mitigate risk in the search for the new. There have been examples of success by accident, but these are rare and often short-lived. Success, in other words, is also something that can be designed.

3. A process to create greater efficiency in an organization. Sometimes making your products or services better is not the issue. The challenge lies in making them with greater profit baked into the process. Designers can look at an organization’s processes and design them to be more efficient, thus reducing overall costs.

4. A method for communicating. Like language, design is a way to communicate. Designers have the ability to streamline communications so that the impact of the messages is clear and concise.

If you own a successful brick-and-mortar store, you’ve built it by providing high-quality products or services to your customers. You’ve earned their trust for a variety of reasons: they found what they needed, they like your prices, their friends shop with you, you’ve been around for years…and so on. So how do you build the same trust and confidence with an online store?

Trust can be lost quickly, especially online. We ask a lot from online customers, and their suspicions are already on high alert for fraud, identity theft, hacking, spam and other risks. Not only do we want them to buy our product, but we also require their email, street address, credit card and any other info we can squeeze out of them – which is very different than walking into a store, dropping a few bills and leaving. So here are a few best practices that will put your online shoppers at ease, build customer loyalty and, most importantly, increase conversion rates.

Define your brand

Customers want to interact with distinctive and professional brands that they can believe in and be proud to shop.  Having a strong store name and domain is a great start. Try to avoid hyphens and cute misspellings when choosing a domain name – those can work well for content-driven or social media sites, but can be negative factors for selling products.

Your store’s visual design should be unique, and your messaging needs to be well written. Users can smell a purchased design template from a mile away and will suspect something fishy if they’ve seen stores similar to yours. Your store should be clean but not sterile, so look for ways to infuse your brand personality into your design and copywriting.

Seamless user experience

Your user interface design shouldn’t stray from what consumers have learned to expect from online shopping. As e-commerce has matured over the last decade, it’s established standards that shoppers rely on and demand. Don’t create funky new ways of browsing for products or checking out – continue to build trust with an experience that feels familiar and natural to your customers. There’s nothing wrong with taking cues from the best online stores and emulating their shopping process.

Pay close attention to every point where visitors interact with you. From product browsing through checkout, to email communications, packaging, reliable delivery and confirmation – consistency is essential for building trust. Detail the steps for completing a purchase and aim to under-promise and over-deliver.

That’s what they said

Spotlight your awards, success stories and security measures. Testimonials are great, but people are often suspicious of praise from unknown customers with no last name, so establish your success and reliability in other ways as well. Don’t be afraid to publicize your increase in sales, registered members or traffic. Back up your stats by linking them to reports provided by third-party tools like Alexa or Compete.com. Tout your privacy policies, seals of approval and security certificates.  All of this will help allay customers’ concerns, make them comfortable, and help them feel more secure about your business.

Doing press releases, thought leadership pieces and blogging can position your store as authoritative and sophisticated. You’d be surprised how many shoppers want to get the backstory on your store before they’re willing to enter their digits.

Community

Depending on your store and demographic, building Facebook, Twitter and other social media communities can ease doubt and enable customers to share stories about your shop and products. Be careful to keep a close eye on these communities and monitor the conversations. It’s likely you’ll get some negative comments that you’ll want to respond to quickly. You should always be open to criticism, fess up to your mistakes and explain what steps you’re taking to address them, and inform your customers about your plans for improvement.

Convey, build, and keep trust with your consumers, and they’ll return to your store again and again.

I’m a Verizon girl. I love having my cable, Internet, phone, and mobile service all under one roof. If I could buy my music or groceries from Verizon, I would. What’s troubled me recently is my curiosity about and envy of those iPhone owners who have all the coolest and most useful apps and features at their fingertips.

I recently began contemplating purchasing an iPhone and breaking my Verizon contract when I found out that Martha Stewart has an app. How cool would it be if, while frantically racing down the aisles at Whole Foods trying to figure out what to make for dinner, I could search thousands of recipes and create a shopping list on my iPhone?

What’s a Verizon lover to do?

After the Wall Street Journal recently reported that Verizon is in serious talks with Apple to produce an iPhone by the end of 2010, I realized that my long wait might just be over and I wouldn’t have to betray my faith in Big Red.

What does this mean for future Verizon iPhone users?

While some diehard iPhone fans are skeptical about the compatibility of apps with Verizon, analysts say that as long as the apps work with the Apple operating system there should be no problem. However, Verizon’s CDMA wireless network doesn’t support some of the iPhone’s advertised features, such as multiple-party conference calling and the ability to let customers talk while using data.

Analysts predict that Verizon could add as many as 3.5 million new iPhone users to the market within only six months of the Verizon iPhone release. For iPhone app designers and developers this means an exponential growth in the demand for apps, as well as an increase in iPhone advertising because of the surge in users.

As the official announcement of the release date for the Verizon iPhone draws near, there will be more details and reassurance from Verizon and Apple that we’ll have all the compatibility and features that AT&T has been offering with its iPhone.

For now I can rest assured that my options will apparently remain open and I will no longer be shut out of the iPhone experience.

There seems to be another scammy trend brewing in email marketing. Recently I’ve been receiving email promotions from brands with subject lines apologizing for a mistake or retracting a misstatement. I like to forgive and forget as much as the next guy, but when the apology requested is nothing more than a trick to get me to open an email, I’m opting out.

Okay, I admit it, I’ve fallen for the trick a few times. Most such emails are from smaller companies hurting for revenue, but some are from brands that are well established and trusted. Just recently I received an email apology from TripAdvisor (a site I always use when planning a trip, by the way).

TripAdvisor’s subject line was: “Oops we had a glitch.” Inside was a copy of an email I had received the day before about its Travelers’ Choice 2010 Awards, which I had clicked through earlier without a glitch. The message said:

“Our Travelers’ Choice announcement was so popular this week, many readers couldn’t access the results. They’re available now.

Apologies and many thanks,
TripAdvisor.”

It’s hard to believe that TripAdvisor’s sophisticated servers crashed due to the high volume of visitors from this email campaign, but let’s give it the benefit of the doubt. Maybe the company really had a “glitch” and should apologize. Was there a better way to handle this?

My first recommendation would be to make the subject line less ambiguous–and, in fact, less intriguing. If it’s really an apology, save me time and let me know directly in the subject line that there was a problem with the Travelers’ Choice 2010 Awards. Brands should be honest and accountable for their mistakes—but if this is a tactic to improve open rates disguised as an apology, it will ultimately diminish the site’s credibility.

TripAdvisor could easily have promoted its awards within another value-added email promotion, by using search marketing, on its website, or through other avenues. Brand loyalty must be earned over time, but it can be destroyed quickly through overzealous marketing.

Customers form their opinions of you based on your value and how you treat them. Treat them with respect and they’ll be loyal forever.

Just before the holiday we received my oldest son’s current school progress report. (Thankfully he is a good student and always does well.) This reminded me of a useful tool I’ve found to help measure websites with regard to best practices for search engine optimization (SEO) and web marketing. The tool is the Website Grader.

This tool essentially scans your site for common HTML related to best SEO practices. It combines that data with other data from around the web, such as the web ranking in Google, the number of inbound links on your site, and where your site stands in relation to social media. It then generates an overall grade and a summary report.

Using a tool like this can help you gauge your site’s current rank and determine where you can most effectively put additional resources and time to improve the SEO of your site, and also to get more inbound traffic and converted leads.

Here are some screen shots of what you can expect if you use the tool to generate a report.

After entering your URL, you get a summary grade for your site:

The grader tracks on-page SEO:

It also tracks off-page SEO:

It determines whether you have a blog, and if you do, grades it:

It analyzes what’s happening on your site with regard to social media:

It helps you track information about your competitors’ sites:

Finally, the grader looks at the forms on your site that help convert visitors to leads:

When I was a creative director at HomePC magazine back in the early ’90s, there were lots of articles making predictions about the convergence of PCs, TV, and telecom. Along came WebTV in ’96, a big box with a wired keyboard that made your TV into a monitor for accessing the Internet. Microsoft bought WebTV, but it never took off; it was very clumsy, with a bad browser among other shortcomings (not surprising). Now here we are in 2010, and you can plug your ethernet cable or wi-fi into your TV. Presto, you’re on the Web—sort of.

I don’t claim to be an expert on the television/Internet space, but I can assure you that something’s very wrong with this picture. I’ve been doing a little research and I’ve looked closely at Web-enabled Sony, LG, and Panasonic TVs. These sets do not offer the big, open Internet we know and love; instead, they provide widgets and content channels chosen for us based on licensing deals between TV manufacturers and content providers such as Google, Yahoo, Netflix, and Time Warner.

This may seem to be a huge improvement for consumers. We can get movies instantly from Netflix and YouTube and great content from some of the best media companies in the world. In return, the media companies expand their audience, which will help them weather the recession and diminish their advertising woes. This is great for Sony and Google. But it’s bad for us. As Dan Frommer from Business Insider puts it, “We want a TV with a real Web browser that offers full access to the entire Web via wi-fi/broadband—not some crippled gimmick.”

As a marketer and consumer I have serious concerns with the direction the new Web-enabled TV movement is taking. I’m reminded of the AOL days, with closed proprietary systems where content was pushed and interactivity was limited. The only true convergence happening here is the merging of services provided by ISPs, telecoms, and TV manufacturers.

My exploration into the world of Web-enabled TVs has renewed my appreciation for the current Web—the Web that is free, open, and innovative. We need to remind ourselves that we have a wonderful and fragile resource that needs to be fought for and defended. I hope we haven’t lost the battle when it comes to Web TV, and that it will evolve based on user demand and not on corporate enrichment. Content providers, telecoms, and manufacturers need to realize that with an open Web they’ll have their biggest audiences and happiest sponsors.

If you’re interested in the fight for the open Web and Internet neutrality, please visit these sites:

http://www.savetheinternet.com/

http://www.freepress.net/

http://www.wearetheweb.org/

http://www.openinternetcoalition.com/

http://stopbigmedia.com/

Black Friday & Cyber Monday may have come and gone but the spending season has just begun and if you have an iPhone, as nightmarish as it may seem, every minute of every day can be Cyber WhateverDay.

Like the DVR did away with having to clear your schedule to make it home to watch your favorite show at 9PM, dedicated shopping apps can let you shop whenever you feel like it without having to rush home to your laptop or even worse – the store.

Amazon Mobile

With about a year on the competition, Amazon Mobile has had some time to refine what was an already great app last holiday season. Being able to see an item in a b&m store, look it up on Amazon, find a better price and purchase it before you even make it back to your car is a pretty cool experience.

Best Buy

Best Buy’s app provides great interaction with their physical stores by allowing you to search inventory and reserve an item at a location close to you. I did find that I had to jump through as many hoops as I would have to on the desktop to actually place an order, which is something that the Amazon app managed to avoid. But still, being able to browse the weekly ad and see what they have on sale saves you a little time digging through the newspaper and a bunch of time actually going to the store.

Target

The Target app has the most limited purchasing options of the three. You can browse anything in the store and like the Best Buy app, see the weekly ad deals, but if you want to purchase an item, you are kicked over to the full-flavor html site which really defeats the whole purpose of mobile shopping. The coolest thing the Target app does though is allow you to set your local store and not only will it tell you if an item is in stock – it will tell you what aisle you can find it in.

Mobile shopping is still in it’s infancy but the experience is really beginning to take shape. Already there are expectations forming of just how the experience should work and it’s interesting to see all the major players take a stab to see what works.

For b&m stores, location awareness, stock checking and item reservation are a must because they save customers time and pull customers into the store. For online-only stores, robust personalization options and one-click purchasing (or as close as you can get to it) are important to recreating the impulse purchase, press-a-button-and-get-it experience that has worked so well for Apple’s iTunes and AppStore.