In a previous post, I talked about trimming the fat from content. But let’s face it: trimming the fat assumes you had good meat to start with. In a world where people have precious little time, if you’re thinking site redesign, content strategy has to be a main priority.
I’ve been working with a client recently on a large site redesign. Like many of my other site-redesign projects, this one was long overdue. Much of the content was outdated. It had been managed by a host of individuals, all from different countries, who each had their own way of doing things. The jargon was so product- and business-specific (filled with acronyms and marketing brand names) that it was hard for anyone outside the company to understand. Images (yes, images are content too) were old and poorly optimized, and they incorporated a myriad of photo styles, none of which went together. The client was going to implement a new content management system, which is very robust but needs a lot of management on the development side to institute roles and define content types. What was needed was a true content strategist.
A content strategist works with a client to understand what content will end up on a site, how that content will be organized, what processes will be in place to manage content of different types, and how various types of content relate to one another. Content strategists are part information architects and part copywriters, with a dash of user advocate thrown in. They create rules-based approaches for refining existing content, enhance search optimization of content through metatags and keywords, and develop new content.
While working with an information architect (IA) is necessary in nearly all web and application design projects, for large brochure and information-rich sites a content strategist on the team is also invaluable.
The benefits of working with a content strategist:
- Content strategists are more focused on the specific content of the site and not just the organization of that content as it relates to the overall architecture, as an IA would be.
- A content strategist can develop a matrix that defines content types and sets up relevance relationships to shape how content is linked throughout the site.
- Content strategists can set up keyword, data tag, and metatag information for content elements and pages.
- Content strategists can set up rules for content, such as whether a page title also becomes the menu title to navigate to that page, or whether images should have captions. These details are often too granular for an IA to be involved with.
- A content strategist can define data elements for individual page templates and help the IA structure the priority for those elements. This can be a way to organize existing content, or to help understand what important content elements might be missing.
- Content strategists can help define roles for those who edit content. In complex companies, multiple levels of access and workflow processes might be needed. This “behind the scenes” look into content creation is something information architects don’t often perform.
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