Just before the holiday we received my oldest son’s current school progress report. (Thankfully he is a good student and always does well.) This reminded me of a useful tool I’ve found to help measure websites with regard to best practices for search engine optimization (SEO) and web marketing. The tool is the Website Grader.

This tool essentially scans your site for common HTML related to best SEO practices. It combines that data with other data from around the web, such as the web ranking in Google, the number of inbound links on your site, and where your site stands in relation to social media. It then generates an overall grade and a summary report.

Using a tool like this can help you gauge your site’s current rank and determine where you can most effectively put additional resources and time to improve the SEO of your site, and also to get more inbound traffic and converted leads.

Here are some screen shots of what you can expect if you use the tool to generate a report.

After entering your URL, you get a summary grade for your site:

The grader tracks on-page SEO:

It also tracks off-page SEO:

It determines whether you have a blog, and if you do, grades it:

It analyzes what’s happening on your site with regard to social media:

It helps you track information about your competitors’ sites:

Finally, the grader looks at the forms on your site that help convert visitors to leads:

When I was a creative director at HomePC magazine back in the early ’90s, there were lots of articles making predictions about the convergence of PCs, TV, and telecom. Along came WebTV in ’96, a big box with a wired keyboard that made your TV into a monitor for accessing the Internet. Microsoft bought WebTV, but it never took off; it was very clumsy, with a bad browser among other shortcomings (not surprising). Now here we are in 2010, and you can plug your ethernet cable or wi-fi into your TV. Presto, you’re on the Web—sort of.

I don’t claim to be an expert on the television/Internet space, but I can assure you that something’s very wrong with this picture. I’ve been doing a little research and I’ve looked closely at Web-enabled Sony, LG, and Panasonic TVs. These sets do not offer the big, open Internet we know and love; instead, they provide widgets and content channels chosen for us based on licensing deals between TV manufacturers and content providers such as Google, Yahoo, Netflix, and Time Warner.

This may seem to be a huge improvement for consumers. We can get movies instantly from Netflix and YouTube and great content from some of the best media companies in the world. In return, the media companies expand their audience, which will help them weather the recession and diminish their advertising woes. This is great for Sony and Google. But it’s bad for us. As Dan Frommer from Business Insider puts it, “We want a TV with a real Web browser that offers full access to the entire Web via wi-fi/broadband—not some crippled gimmick.”

As a marketer and consumer I have serious concerns with the direction the new Web-enabled TV movement is taking. I’m reminded of the AOL days, with closed proprietary systems where content was pushed and interactivity was limited. The only true convergence happening here is the merging of services provided by ISPs, telecoms, and TV manufacturers.

My exploration into the world of Web-enabled TVs has renewed my appreciation for the current Web—the Web that is free, open, and innovative. We need to remind ourselves that we have a wonderful and fragile resource that needs to be fought for and defended. I hope we haven’t lost the battle when it comes to Web TV, and that it will evolve based on user demand and not on corporate enrichment. Content providers, telecoms, and manufacturers need to realize that with an open Web they’ll have their biggest audiences and happiest sponsors.

If you’re interested in the fight for the open Web and Internet neutrality, please visit these sites:

http://www.savetheinternet.com/

http://www.freepress.net/

http://www.wearetheweb.org/

http://www.openinternetcoalition.com/

http://stopbigmedia.com/

Black Friday & Cyber Monday may have come and gone but the spending season has just begun and if you have an iPhone, as nightmarish as it may seem, every minute of every day can be Cyber WhateverDay.

Like the DVR did away with having to clear your schedule to make it home to watch your favorite show at 9PM, dedicated shopping apps can let you shop whenever you feel like it without having to rush home to your laptop or even worse – the store.

Amazon Mobile

With about a year on the competition, Amazon Mobile has had some time to refine what was an already great app last holiday season. Being able to see an item in a b&m store, look it up on Amazon, find a better price and purchase it before you even make it back to your car is a pretty cool experience.

Best Buy

Best Buy’s app provides great interaction with their physical stores by allowing you to search inventory and reserve an item at a location close to you. I did find that I had to jump through as many hoops as I would have to on the desktop to actually place an order, which is something that the Amazon app managed to avoid. But still, being able to browse the weekly ad and see what they have on sale saves you a little time digging through the newspaper and a bunch of time actually going to the store.

Target

The Target app has the most limited purchasing options of the three. You can browse anything in the store and like the Best Buy app, see the weekly ad deals, but if you want to purchase an item, you are kicked over to the full-flavor html site which really defeats the whole purpose of mobile shopping. The coolest thing the Target app does though is allow you to set your local store and not only will it tell you if an item is in stock – it will tell you what aisle you can find it in.

Mobile shopping is still in it’s infancy but the experience is really beginning to take shape. Already there are expectations forming of just how the experience should work and it’s interesting to see all the major players take a stab to see what works.

For b&m stores, location awareness, stock checking and item reservation are a must because they save customers time and pull customers into the store. For online-only stores, robust personalization options and one-click purchasing (or as close as you can get to it) are important to recreating the impulse purchase, press-a-button-and-get-it experience that has worked so well for Apple’s iTunes and AppStore.

I’ve worked at Loewy Design for five years, and over time I’ve noticed a growing trend in requests for content management systems (CMS). After building out a handful, I noticed another trend that struck me as odd. Some of the clients wanted me to make edits to their sites post-launch, even though I had just handed them a fully functional, easy-to-use CMS.

How could this be? Did I do something wrong? Was the training I gave them on the software not good enough? A lot of thoughts like these ran through my mind. Maybe, or perhaps…there’s more to this trend.

I’ve noted that the clients who end up not using their new CMS software have these traits in common:

1. They’re terrified of breaking something.
   Even though it’s been explained to them that it would be very hard, if not impossible, to truly “break” the site, they still show tremendous trepidation about hitting that save button.
2. They’ve underestimated the learning curve
   Everything new has a learning curve to it. Although we strive to use the simplest systems out there, everyone learns at his or her own pace, and some people pick up things faster than others. Either frustration sets in, or it’s too costly for them to spend all day playing with new software. And some people just don’t want to learn anything new.
3. They generally work for larger companies
   Strangely enough, the companies that have larger budgets are the ones that don’t tend to use the systems. Clients like the idea of being able to manage their own websites, but quickly realize that although a CMS is easy to use it’s another task they need to add to their busy schedules.

My third point brings me to a question: “How do you, as the client, know when a CMS is needed?”

There are lots of possible scenarios, but in general, if you have a little time to invest in learning the software and a good development team supporting you along the way, you can’t beat the value and independence a CMS provides.

The recent widespread rise in popularity enjoyed by content management systems such as WordPress, Joomla, Drupal, and MODx has changed the way clients feel about their websites. No longer are they just hiring someone to build something. They are now really part of the process: able to affect their websites directly, without needing any programming knowledge or having to pick up the phone.

So are you ready to move to a CMS?

In a previous post, I talked about trimming the fat from content. But let’s face it: trimming the fat assumes you had good meat to start with. In a world where people have precious little time, if you’re thinking site redesign, content strategy has to be a main priority.

I’ve been working with a client recently on a large site redesign. Like many of my other site-redesign projects, this one was long overdue. Much of the content was outdated. It had been managed by a host of individuals, all from different countries, who each had their own way of doing things. The jargon was so product- and business-specific (filled with acronyms and marketing brand names) that it was hard for anyone outside the company to understand. Images (yes, images are content too) were old and poorly optimized, and they incorporated a myriad of photo styles, none of which went together. The client was going to implement a new content management system, which is very robust but needs a lot of management on the development side to institute roles and define content types. What was needed was a true content strategist.

A content strategist works with a client to understand what content will end up on a site, how that content will be organized, what processes will be in place to manage content of different types, and how various types of content relate to one another. Content strategists are part information architects and part copywriters, with a dash of user advocate thrown in. They create rules-based approaches for refining existing content, enhance search optimization of content through metatags and keywords, and develop new content.

While working with an information architect (IA) is necessary in nearly all web and application design projects, for large brochure and information-rich sites a content strategist on the team is also invaluable.

The benefits of working with a content strategist:

• Content strategists are more focused on the specific content of the site and not just the organization of that content as it relates to the overall architecture, as an IA would be.
• A content strategist can develop a matrix that defines content types and sets up relevance relationships to shape how content is linked throughout the site.
• Content strategists can set up keyword, data tag, and metatag information for content elements and pages.
• Content strategists can set up rules for content, such as whether a page title also becomes the menu title to navigate to that page, or whether images should have captions. These details are often too granular for an IA to be involved with.
• A content strategist can define data elements for individual page templates and help the IA structure the priority for those elements. This can be a way to organize existing content, or to help understand what important content elements might be missing.
• Content strategists can help define roles for those who edit content. In complex companies, multiple levels of access and workflow processes might be needed. This “behind the scenes” look into content creation is something information architects don’t often perform.

I recently gave a lecture to the advanced web design class at Farmingdale College. When I met up with professor Jack Harris, he informed me that the kids, mostly juniors and seniors,  saw Loewy Design’s page in the Flash/Dreamweaver Genius Guide, and they were looking forward to meeting with me. A bit embarrassed and very flattered, I asked Jack what book was he talking about and where could I get one.

I later found out that the book is published by Imagine Publishing and promises to be the essential guide to dynamic design and development. We were recognized for our website’s approach to animation and design using purely CSS and Javascript, a technological accomplishment but not exactly what I wanted to talk about in my little seminar. My talk was about the real world lessons that you can’t get from a textbook. I wanted to focus on the process of solving business and branding problems with the online medium.

I tried to push their tech questions aside but they kept coming. I eventually got my point across that the technology we’re using today will be completely different when the students immerse themselves in the job market. They’ll need to educate themselves on the latest versions of Flash and Dreamweaver and keep up with always evolving programming languages throughout their careers.

The most valuable information I could share with them was to describe our thought processes, not only about making a website look great but about creating one that will actually help your clients solve their business challenges. I gave them our secret sauce on how we deliver positive results to our clients and improve their bottom lines.  As a take-away, I provided them, and now you, with a list of reference tools organized by each phase of our process.

By no means is this the complete list, since it too is always evolving, but it could serve as a nice resource and good starting point for students, clients and peers.

The history of branding goes back nearly 4,000 years; it was originally conceived to promote ownership. Branding today represents something far more complicated and even elusive for many companies. Today the concept of branding has much more to do with engagement than with ownership. And the act of branding has less to do with a product or service and more to do with the way a company engages an audience with that product or service.

Take a positive experience you’ve had with a brand. What about the experience made it enjoyable? Everything about that experience was an example of branding, from purchasing it to opening up the package (assuming it was a product) to using it for the first time and every time since. If you love that product then the company is doing a good job of branding.

Now think about how this translates online. Take, for example, large media sites like Google or Yahoo. For many people these destination sites have become their default homepage. It is because they are engaging with their users over and over again. In some cases a site you like may have only been a temporary stop for you, or as in the case of Google one you return to often. The point is that if you remember them and go back they are also doing a good job of branding.

If you’re looking for ways your company can do a better job of branding online, here are some suggestions:

1. Interact with your own site often.
It doesn’t matter if you have a social media, product brochure, news, or any other kind of site. You should know it backwards and forwards and should be able to tell what’s good about it and what’s not. You should consider this from both your and the typical user’s perspective. Think about where your site is presenting compelling information, where it’s asking users if they want to connect, and how those connections are nurtured and maintained. Make a list of things you’re doing well. Note where things can improve and what should get tossed altogether.

2. Make sure that the design and usability of your site match the intended position you want your brand to have.
Do you have a fashion product, a toy, a set of corporate services you’re selling? How is the design of your site reflecting that? Who are the audiences that come to your site? Are they the audiences you are trying to cultivate? Are you engaging with them in ways that are most comfortable for them? A brand audit can help you identify how users are connecting with your brand, and what their perceptions are.

3. Offer ways for your users to connect with you.
These can be in the form of a user’s forum, or a Twitter or Facebook page. The point of these is to be engaged. Talk to your customers and allow them to talk to each other. For many businesses this sounds like a dangerous proposition but more often than not, repeat business and referrals are the best ways to build brand loyalty. What’s also good about this is you can help frame the conversation and if something negative does come out of this interaction you can react to it before it snowballs out of control.

4. Talk to a professional.
Branding is complicated. In many cases it requires nuances that only a professional who’s been doing it for a while can provide. Understanding where your brand is today, how it got there, and where it’s headed is often very difficult for someone on the inside and too close to that brand. It often takes an outside perspective to get a full understanding and a new brand strategy.

Recently a client asked us for our opinion on a Digimag (or whatever-you-call-it) service called Ceros. I’ve seen this technology grow in popularity over the years, and I have to admit Ceros has taken it to a higher plane. Their product and experience is rich with video, animation and interactivity – but so what.

I can see how print publishers would really love for this page-flipping technology to take off. Their print advertising windows are closing quickly, yet their online advertising windows are not opening fast enough. With Digimags, they are offering an online add-on, attempting to close the deal with the advertiser on that expensive print inside cover or center spread.  In my opinion, this is just another way of putting off the inevitable transition from print to true online publishing – publishing that is centered around knowledge exchange, content that takes place on a variety of platforms and advertising programs based on audience relevance and brand engagement.

Furthermore, is there really a mass audience for Digimags? Nxtbook Media, another digital magazine service, has an interesting real-time map illustrating how often Digimags are read across the globe.  While this is a cool use of Google’s API, showing a reader or two per second – this map is an insult to a publisher’s intelligence.  According to their site, 1.3 million people read a Digimag per month.  That sounds like a lot – but it pales in comparison to the number of people who read online magazines every day.

Digimags are not the panacea for publishers’ woes.  They sacrifice the standards and best practices of web publishing. The content has poor search visibility; there is no room for user-generated content; you need to click and enlarge to read; and you have to drag your electronic paper around to navigate.  Perhaps their future is better suited to a different device, such as the Kindle, as stated in this article.

Finally, producing an issue of a Digimag can cost as much as $100 per page.  Why not put that towards building a sustainable online magazine for your audience and your advertisers?

Everyone knows the economy is bad. I was talking to a friend in the home construction business the other day. His business has dropped nearly 60 percent, and he’s doing better than most in his field. He thinks that a tide of rising inflation over the next six to twelve months will make the economic situation even worse. We’ve all been told that we have to weather the storm. I see it a little differently. I’m a surfer. When a storm comes, I don’t just weather it, I relish it.

This past weekend we saw one of the biggest swells to hit the Northeast in at least half a decade. Hurricane Bill produced waves that averaged 15 feet or more. Everyone was told to stay away from the beaches. But the surfers, those who were brave enough, flocked to them. They saw opportunity and challenge when others saw only adversity. I see the economic storm in the same way. These challenging times require that we work harder, not hide under cover and wait for the storm to pass.

This is exactly the time to be thinking about your online strategy. Connecting with your customers online allows you to be more targeted and ROI-centric, and to do more with less. Email campaigns, building networks though social media, and targeted online ad campaigns are all relatively inexpensive ways to stay connected to your customers. What’s especially good about these media is that they can readily be altered to adjust to changing times. Print campaigns can’t do that, and they’re not as targeted.

And the only thing worse than losing customers when times get tough is losing them for good because someone else took advantage of an opportunity while you sat on your bum.

If you haven’t seen it yet, Worth recently redesigned their website. Back in my magazine publishing days, I was a big fan of Worth from a design and editorial point of view. They consistently produced provocative covers and nicely designed features, and used innovative illustration. The new online version is a bit of a disappointment, especially in the innovation department.

I would give the new site a passing grade for design and branding, but an Incomplete for its business model and user experience. Some minor issues, starting from the top: the global navigation labels are a bit cryptic. When it comes to global navigation, say it like it is. Section titles that have double meanings, like “Live” (“Live long and prosper” or “Live, it’s Saturday Night”) and “Make” (I won’t get into the ambiguous meanings of that one) are too conceptual and not descriptive enough. Your audience wants to navigate quickly, so don’t make your road signs confusing.

Another mystery is why designate so much prime real estate to a stock market ticker in the top right corner? This affluent community is checking their live market reports through other sources, so I would use this space more wisely.

My biggest question relates to the sustainability of this model in today’s online marketplace. If you are going through a redesign, you need to think far beyond advertising as your only revenue stream. Worth has a nice advisor section which could require paid listings but where’s the community aspect to this site? Worth needs to make users their partners in their online operations.

For example, there’s no way a user can comment on a story, contribute to a blog, subscribe to an RSS feed or even an email newsletter.  Are they not building a database?  Where are the plans for bringing this audience of high-worth individuals together with forums, groups and mobile? Once you’ve got them together you can start monetizing and building different revenue streams.  Perhaps charging for listings in a vendor marketplace; posting jobs; offering premium research (leads) or tools; charging for whitepapers and reports; building affiliate programs…the list goes on. There are many different revenue opportunities for a site like this that should be tested.  Without the community tools and infrastructure in place, there’s nowhere to start.

The community aspect might be in future plans and can always be integrated later — but at this point in time, I don’t think this redesign was really Worth it.